Each product we offer comes with a minimum manufacturer’s warranty of 1 year from the date of purchase. You must retain your sales receipt for service. The warranty period begins the day you receive the product, not when you begin to use it.
Defective Products (Within One Year of Purchase)
Within one year of purchase you may contact TechniArt’s customer service department for warranty service by email at customerservice@techniart.com.
Option 1 – Replacement Product. If you would like a replacement product TechniArt may or may not request return of the defective item. If we request the defective item be returned, we will issue a pre-paid USPS return label for you to return the merchandise. Once we receive the merchandise we will ship your replacement product.
Option 2 – Refund. If you decide you prefer a refund, we will issue a pre-paid USPS return label for you to return the merchandise. Once we receive the merchandise we will issue your refund in the form of a company check or refund back to the credit card you purchased with.
Defective Products (After One Year of Purchase)
If your product fails during the manufacturer warranty, but is after one year from the date of purchase, TechniArt reserves the right to refer you to the manufacturer for replacement of the defective product. The manufacturer's customer service policies will take precedence over TechniArt's policies. Please contact the manufacturer directly for warranty instructions.
If you are unhappy with the service you receive from the manufacturer, contact our customer service department by email at customerservice@techniart.com.
REFUND POLICY
If you have a product that you wish to return for reasons other than a broken or defective product, please contact our customer service department by phone at 860-693-2003 or by email at customerservice@techniart.com.
TechniArt will accept returns for products purchased up to 30 days for products purchased online and at lighting fair events from the date of receipt. It is up to you to package your return in a way so it will safely arrive back to us. You may want to insure the product you are returning with the shipping company. When the product is received you will be issued a credit equal to the product purchase price in the form of a check or a refund back to the credit card you purchased with. The consumer is responsible for any shipping charges incurred in returning the product.
After contacting TechniArt's customer service department, pack your return carefully, and ship it to the address below. Returns that are sent COD will not be accepted.
Sent via UPS/Fed-Ex TechniArt Incorporated Customer Service – Returns 41 Bridge Street Collinsville, CT 06019
Sent via USPS TechniArt Incorporated Customer Service - Returns PO Box 500 Collinsville, CT 06022
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